Prepare payment problems, such as declined or incomplete transactions

If yous take issues paying for Google products, you might need to fix a trouble with your payments profile.

Find the effect that you're experiencing beneath:

'Your transaction cannot exist completed'

A diversity of different situations may trigger this bulletin. Attempt these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional data to us, please do and then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such equally a credit card) matches the address recorded in your Google payments centre settings. If they don't match, update your address in your Google payments centre, and try the transaction again.
  • Endeavour using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If yous're using a desktop computer, endeavour the transaction using the Google product's website.
    • If you're using a mobile device, try using the production's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Attempt signing in to an existing Google Account and placing the order again.
    • Try creating a new Google Business relationship if y'all don't already have one and visiting the Google Store to try the transaction again.

'Unable to complete transaction: expired card'

Check to meet if your payment method is up to date. If information technology isn't, update it in the payments centre.

'Unable to complete transaction. Please use another form of payment.'

Notation: These steps also apply if yous see the error message 'Your payment didn't go through. Delight attempt a different payment method or endeavour once again afterward.'

Try the following:

  1. Check to meet if your payment method is up to appointment. If it isn't, update information technology in the payments centre, and so try your purchase again.
  2. Make sure that yous have enough money in your account for the buy.
  3. If yous're all the same having issues, contact your banking company to see if at that place'southward a problem with your account.
  4. Try making the purchase over again with a dissimilar payment method.

'Your payment was declined due to an issue with your business relationship'

If you see this bulletin, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We need a little more information to comply with European union law (European customers simply).

To fix the issue, try the following:

  1. Go to the payments heart.
  2. Have action on any errors or requests in the payments eye.
    1. You might need to verify your identity before you can purchase annihilation through your Google Account.
  3. Brand sure that your name, address and payment information are up to date.

'Unable to process payment: low carte du jour balance'

You might non take enough funds in your account to brand the payment. Check your business relationship balance or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Bill of fare is greyed out and says 'verify on pay.google.com'

Your menu was reported every bit stolen. You must verify the card before you can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the business relationship with the greyed-out bill of fare.
  2. Click Payment methods
  3. Next to the card that says 'Verification needed', click Verifyand thenAccuse card.
  4. Within 2 days, you'll detect a temporary charge on your card statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the viii-digit code.

If you try to verify the payment method again:

  1. Confirm which card yous want to verify.
  2. Cheque how long ago you tried to verify your card.
    • If less than ii days: Wait upwards to ii days.
    • If more than ii days: Check your card statement. You lot should find a temporary accuse from Google called 'GOOGLE Examination,' with an viii-digit code.

Card is greyed out and says 'card is ineligible'

You can't apply this card for this purchase. Try to make the purchase again with a unlike menu.

If the card that you want to apply isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Larn more about what to do if yous temporarily or permanently closed your payments contour.

If you're yet having problem, contact support.

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